Patient Coordinator
On-siteApex, North Carolina, United States
Job Summary
Meet, greet, and assist patients promptly, efficiently, and in a professional manner. Set up new patients and update current patients' information in the EMR system. Schedule and reschedule appointments, coordinate walk-in patients, answer phone calls, and relay messages. Maintain the front desk and reception area in an organized, orderly fashion. Collect co-payments, deductibles, and co-insurances. Process referrals and provide complete and accurate referral information to patients. Balance cash register and ensure all credit payments are accurate. Explain fees, services, and policies. This full-time role involves 12-hour weekday shifts and a rotating weekend schedule.
Required Qualifications
- at least one year of Medical Front Desk experience
- related degree
- Must be able to lift 50 lbs
- Must be available for weekend shifts
- Must be available for weekday shifts
- Must be able to effectively lead and coach others
- Strong attention to detail
- Valid driver's license
- Must be able to lift 50 lbs
- Must be able to lift 50 lbs
Desired Qualifications
- Candidates should preferably bring a related degree and with at least one year of Medical Front Desk experience
- Strong verbal and written communication
- Ability to maintain confidentiality and integrity
- Growth mindset
- Flexibility and resilience
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