Patient Concierge
$39,520–$52,000 year
HybridSpokane Valley, Washington, United States
Job Summary
Schedule appointments, verify demographic and financial information, and complete patient registration in the EHR system. Collect detailed medical histories, provide accurate expectations regarding exam visits, and coordinate care with other services. Triage calls to clinical staff, manage documentation and follow-up, and process patient paperwork including obtaining consent for medical care and financial agreements. Deliver exemplary customer service during patient check-in and out, answer phones, and handle insurance referrals. This hybrid role requires a high school diploma, one year of healthcare office experience, and strong communication skills within a fast-paced environment.
Required Qualifications
- High School Diploma or equivalent
- Minimum one (1) year of general office experience in a healthcare setting
- Ophthalmology preferred
- Knowledge of Microsoft Office and G-Suite
- Demonstrate excellence in communication skills and the ability to convey ideas and information, verbally and in writing
- Ability to work in a fast-paced, team environment
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