Patient Concierge - Orthopedics, Colmar

Patient Concierge - Orthopedics at St. Luke's focused on delivering an exceptional patient experience. Responsibilities include polite and compassionate patient interactions, clerical services at check-in/check-out, eligibility verification, pre-registration, MyChart education, scheduling (appointments/tests), and cash handling. Provides waiting room concierge support, supports practice opening/closing, mail and deliveries processing, and coordination with Access Center and Clinical Triage for time-sensitive needs. Maintains a patient-centric, solution-oriented approach, collaborates with team members, and upholds compliance and quality standards; emphasizes excellent communication, empathy, and efficient service in a healthcare setting.