Patient Communication Coordinator - Greenwood, IN

Answer incoming patient calls promptly, providing accurate service information, scheduling appointments across multiple locations, and coordinating referrals with referring offices. Manage daily clinic flow by optimizing provider schedules, handling changes and cancellations, and placing reminder messages while documenting all outcomes in electronic health records. Resolve scheduling conflicts and patient concerns with empathy, identify recurring bottlenecks for leadership, and uphold HIPAA confidentiality throughout the process. This role supports the practice's mission to deliver exceptional care within a collaborative team environment focused on enhancing patient vision and lives.