PATIENT CHECK OUT CLERK
On-site · Bowling Green, Kentucky, United States
Job Summary
The Patient Checkout Clerk handles front-desk tasks from patient check-in through checkout, including greeting patients, registering and updating demographics, collecting co-pays/deductibles/payments, scheduling, answering calls, and processing documentation in the EMR. Responsibilities include verifying insurance coverage, collecting and balancing payments, obtaining signatures on required documents, maintaining the cash drawer, scheduling follow-ups or referrals, providing visit summaries, and ensuring proper documentation of checkout procedures. The role may require occasional travel to other offices or facilities and may involve cross-training in scheduling, pre-authorizations, referrals, and other clerical duties in adherence to clinic policies and regulatory standards.
Required Qualifications
- Prior experience in a medical office, clinic, or healthcare setting required.
- Proficiency with Electronic Medical Records (EMR) systems and the ability to learn new software quickly.
- Strong customer service skills with a focus on professionalism, courtesy, and patient satisfaction.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment while maintaining accuracy.
- Knowledge of medical terminology, HIPAA compliance, and OSHA requirements preferred.
- Education: High School diploma or GED required.
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