PATIENT CARE TECHNICIAN
On-siteMcKinney, Texas, United States
McKinney, Texas, United StatesOn-siteFull TimeLicense Or Certification
Full TimeLicense Or Certification
Job Summary
Direct unit data flow by managing patient-related communications through telephone calls, written messages, and chart organization. Complete requisitions, reports, and forms while assisting with patient care duties such as bathing and feeding. Maintain excellent relationships with co-workers, health care professionals, and external organizations by promoting organizational philosophy and demonstrating respect for patient rights. Prioritize tasks and complete duties within allotted time while participating in facility meetings, safety drills, and in-service training. Apply infection control principles, emergency procedures, and safety precautions to reduce healthcare errors and protect patient dignity.
Required Qualifications
- High school diploma or equivalent
- Successful completion of a unit secretary course or an equivalent combination of education and experience
- Minimum one (1) year experience in a medical clerical field
- Knowledge of medical terminology
- Ability to project a professional image
- Knowledge of regulatory standards and compliance requirements
- Strong organizational, prioritizing and analytical skills
- Ability to make independent decisions when circumstances warrant
- Working knowledge of computer and software applications used in job functions
- English is the primary language of the facility
- Ability to read and write
- Ability to communicate clearly with co-workers and customers
- Ability to respond to appropriate questions regarding work process or work product
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals as appropriate to the position
- Ability to apply common sense understanding to carry out instruction furnished in written, oral and/or diagram form
- Ability to define and solve problems and collect data
- Ability to communicate and collaborate with a variety of teams and individuals
- Working knowledge and ability to apply professional standards of practice in job situations
- Ability to prioritize tasks/responsibilities and complete duties within allotted time
- Willingness to seek out new methods and principles and be willing to incorporate them into existing practices
- Demonstrates and understands the importance of and respect for the rights, dignity, and individuality of each patient in all interactions
- Demonstrates honesty and integrity at all times in the care and use of patient and hospital property
- Demonstrates respect for co-workers and responds to needs of patients by complying with hospital policies
- Demonstrates satisfactory level of interpersonal skills to interact and deal tactfully with facility staff, Administration, patients, families, customers, vendors, and government agencies
- Appropriately accesses the resources of the companys corporate offices for consultation and support
- Routinely shares professional knowledge with staff, managers and hospital personnel
- Attends and participate in facility meetings
- Maintains knowledge of emergency and disaster procedures of the facility
- Participates in hospital-wide safety program identifying risks to patient safety, and reducing healthcare errors
- Participates in relevant in-service training sessions
- Performs other duties as assigned
- Patient Rights Promotes and protects patients rights; treats patients with dignity and respect; reports suspected abuse or neglect
- Demonstrates willingness to try new tasks; generates new ideas for change; evaluates and recognizes priorities; communicates and models organizational values; fosters high performance
- Applies performance improvement methods and techniques; assists in data collection; identifies processes for improvement in daily work; and participate in new employee orientation
- Demonstrates understanding of fire and emergency procedures; participates in fire and disaster drills; demonstrates understanding of safety and security procedures; applies safety and security precautions; demonstrates understanding of hazardous materials plan; demonstrates proper use of equipment
- Applies hand-washing principles during daily work; demonstrates understanding of isolation precautions; demonstrates understanding of the process for identifying and handling infectious waste; maintains personal hygiene; recognizes signs and symptoms of infection and complies with the employee health program; complies with OSHA standards in the work place; and demonstrates understanding of cross-contamination
- Complies with applicable health screenings
- Enters or records data timely and accurately
- Protects confidentiality of patient information
- Protects data against loss or destruction
- Reports suspected violation of security/confidentiality issues timely
- Demonstrates active listening techniques; gains support through effective relationships; treats others with dignity and respect; seeks feedback; participates in processes to measure effectiveness, efficiency, and service; and maintains reporting mechanisms
- Attends in-service and education programs; attends and completes continuing education required for maintenance of applicable license and/or certification
Desired Qualifications
- Minimum one (1) year experience in a medical clerical field preferred
- Knowledge of medical terminology helpful
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