Patient Care Specialist (Surgery)

Coordinate surgeries, book pre- and post-op appointments, and serve as the key point of contact between patients and providers. Perform follow-ups for past, present, or future office visits, schedule surgeries, and complete paperwork for disability, worker's comp, PT referrals, and prior authorizations. Receive, mail, fax, and scan surgical documents from referring physicians while handling appointment rescheduling and overriding emergency calls from the Call Center. Obtain necessary patient information including medical records, transportation authorization, and referrals, then communicate with case managers regarding care. Work 40 hours per week Monday through Friday.