Patient Care Specialist III
$41,600–$62,400 year
On-siteSarasota, Florida, United States
Job Summary
Greets, registers, and checks in patients by verifying insurance, processing referrals, and resolving billing or documentation issues in the EHR. Collects copayments, answers phone calls, and schedules appointments while maintaining daily appointment schedules. Processes urgent specialist referrals, medical record release requests, and administrative tasks including filing, faxing, and scanning documents. Reviews patient accounts for outstanding balances, audits charts for compliance risks, and reports privacy breaches promptly. Coordinates scheduling across multiple providers and prepares operational reports on scheduling efficiency and registration accuracy. Maintains full HIPAA and privacy compliance by safeguarding patient information and limiting access to authorized users only.
Required Qualifications
- HIPAA and privacy compliance
- EHR proficiency
- Cash-handling and reconciliation procedures
- Insurance eligibility verification
- Authorization processing
- Patient registration
- Demographic, insurance, consent, and contact information management
- Phone call answering and routing
- Appointment scheduling and rescheduling
- Medical record release request processing
- Clerical and administrative tasks including filing, faxing, scanning, and uploading documents
- Patient account review for outstanding balances or documentation errors
- Billing discrepancy resolution
- Privacy breach identification and reporting
- Compliance risk identification
- Billing concern reporting
- Medical documentation preparation, routing, and management
- Guest service to internal team members and patients
- Composure during high-volume or challenging situations
- Multi-provider, multi-department, or multi-specialty coordination
- Patient chart auditing
- Registration data auditing
- Referral documentation auditing
- Compliance issue identification
- Process issue identification
- Mandatory training program participation
- Practice Manager support
- Care team support
- Departmental audit participation
- Workflow redesign initiative participation
- New system or technology implementation participation
- Operational report preparation
- Scheduling efficiency reporting
- Registration accuracy reporting
- Service metrics reporting
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