Patient Care Specialist II
$41,600–$45,760 year
HybridLong Beach, California, United States
Job Summary
Resolves customer concerns regarding services and procedures, assists with order placement and exchanges, and gathers accurate patient documentation for entry into the CRM system. Schedules and conducts patient education sessions in clinical settings or remotely, while monitoring call volumes to ensure adequate phone coverage. Maintains organized home office operations, reviews policies and procedures, and supports communication across Sales Operations, Patient Care, and Sales teams. Alerts the Patient Care Management Team of unique issues involving representatives, patients, or products. Travel up to 70% of the time for in-person clinic visits and product demonstrations, acting as a role model and mentor to the team.
Required Qualifications
- Must be able to work a hybrid schedule, combining in-clinic visits and remote work based on business needs. The current schedule is 2 days in-clinic.
- Typically requires six-months to 1 year of related experience, or comparable related experience.
- Must be able to drive and possess valid driver's license and insurance.
- Ability to travel up to 70% of time for in person clinic visits depending on the location.
- Must be able to lift 25 lbs. on an occasional basis.
- Good general vision and hearing are needed.
- Internal personnel must have demonstrated consistency in meeting and/or exceeding all performance benchmarks over the previous 6-month period.
Desired Qualifications
- Experience in clinic, hospital, or medical office settings preferred.
- VA, Workers' Compensation, or Personal Injury Protection experience is a plus.
- CRM system experience preferred.
- Proficiency in MS Word, Excel, Outlook, and office equipment.
- Bilingual skills desirable.
- Works under moderate supervision.
- Has attained full proficiency in a specific area of the job responsibility.
- Ability to use automated information systems to analyze patient accounts.
- Effective listening skills that give full attention to what other people say, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
- Basic math and proficient reading comprehension skills.
- Ability to work in a team environment.
- Ability to maintain a professional and distraction-free workspace that supports productivity and confidentiality.
- Flexibility in work arrangements may be provided based on business need.
- Organized, self-motivated, dependable and flexible.
- Proficient problem-solving abilities and desire to learn and succeed.
- Proficient understanding of departmental systems and workflows.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.