Patient Care Specialist II
$35,568–$53,352 year
On-siteEnglewood, Florida, United States
Job Summary
Greets, registers, and checks in patients, ensuring accurate demographic, insurance, and consent information in the EHR. Collects copayments following standard cash-handling procedures, verifies insurance eligibility, and obtains required authorizations. Answers phone calls, schedules appointments, and processes urgent referrals while maintaining daily appointment schedules. Reviews accounts for outstanding balances, audits patient charts for compliance issues, and prepares operational reports on scheduling efficiency. Safeguards patient information by identifying potential privacy breaches and participating in mandatory compliance training. Supports the Practice Manager with administrative tasks and workflow initiatives.
Required Qualifications
- HIPAA and privacy compliance
- EHR proficiency
- Cash-handling and reconciliation procedures
- Insurance eligibility verification
- Authorization processing
- Patient registration
- Appointment scheduling
- Medical record management
- Billing review and discrepancy resolution
- Privacy breach identification and reporting
- Compliance training participation
- Professional, courteous customer service
- Composure during high-volume or challenging situations
- Cross-provider coordination
- Audit participation
- Operational report preparation
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