Patient Care Scheduler | Orthopedics & Sports Medicine
On-siteKalispell, Montana, United States
Job Summary
Accurately schedule services per department protocol and coordinate resources to ensure patients receive an appropriate level of care at every interaction. Adhere to department policies and procedures while maintaining strong quality metrics assessed by standard department quality assurance programs. Communicate effectively with various audiences, manage sensitive and confidential situations with tact, and monitor access issues with provider schedules that may impact patient experience. Collaborate with assigned area leadership and staff to maintain daily operations, assist with cross-training and onboarding of new hires, and work cooperatively with appropriate departments to ensure all visits are properly scheduled. Maintain regular attendance and function efficiently under stress during high patient volume.
Required Qualifications
- Post high school education or vocational training in healthcare
- Previous work experience in healthcare or customer service
- Knowledge and understanding of medical terminology
- Possess and maintain computer skills to include working knowledge of Microsoft Office Suite
- Ability to learn other software as needed
- Accurately type 45 wpm
- Ability to act with integrity, kindness, and exhibit empathy
- Excellent organizational skills
- Detail-oriented
- Self-starter
- Critical thinking skills
- Ability to set priorities
- Ability to function as part of a team
- Ability to function independently
- Commitment to working in a team environment
- Commitment to maintaining confidentiality as needed
- Excellent verbal and written communication skills
- Ability to communicate effectively with various audiences
- Excellent interpersonal skills
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Ability to maintain regular and consistent attendance as scheduled by department leadership
- Ability to work in a team environment
- Ability to maintain confidentiality
- Ability to adhere to department policies and procedures
- Ability to demonstrate flexibility and adaptability to frequently changing standard operating procedures
- Ability to work efficiently and calmly under conditions of stress
- Ability to work in times of high patient volume or additional workload
- Ability to work in collaboration with assigned area leadership and staff
- Ability to maintain daily operations and completion of tasks
- Ability to work cooperatively with appropriate departments
- Ability to monitor access issues with provider schedules
- Ability to maintain HIPAA compliance guidelines
- Ability to pass a pre-employment screening
- Ability to pass a criminal background check
- Ability to pass reference checks
- Ability to pass a drug screening
- Ability to pass health and immunizations screening
- Ability to pass a physical demand review/screening
Desired Qualifications
- Post high school education or vocational training in healthcare
- Previous work experience in healthcare or customer service
- Knowledge and understanding of medical terminology
- Other combinations of education and experience
- Possess and maintain computer skills to include working knowledge of Microsoft Office Suite
- Ability to learn other software as needed
- Accurately type 45 wpm highly preferred
- Promotes excellence through setting high standards and providing high quality outcomes
- Ability to act with integrity, kindness, and exhibit empathy
- Excellent organizational skills
- Detail-oriented
- Self-starter
- Possess critical thinking skills
- Ability to set priorities
- Ability to function as part of a team
- Ability to function independently
- Commitment to working in a team environment
- Commitment to maintaining confidentiality as needed
- Excellent verbal and written communication skills
- Ability to communicate effectively with various audiences
- Excellent interpersonal skills
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
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