Patient Care Scheduler | Centralized Scheduling | PRN Status
On-siteKalispell, Montana, United States
Job Summary
Accurately schedule services per department protocol and coordinate resources to ensure patients receive an appropriate level of care at every interaction. Adhere to department policies while maintaining strong quality metrics assessed by standard quality assurance programs. Collaborate with assigned area leadership and staff to maintain daily operations, assist with cross-training and onboarding new hires, and monitor access issues with provider schedules. Manage sensitive and confidential situations with tact, ensuring strict HIPAA compliance and protecting patient privacy. Communicate effectively with various audiences while acting professionally under conditions of stress or high patient volume. Maintain regular attendance as scheduled by department leadership and function as a self-starter within a team environment.
Required Qualifications
- Post high school education or vocational training in healthcare
- Previous work experience in healthcare or customer service
- Knowledge and understanding of medical terminology
- Possess and maintain computer skills to include working knowledge of Microsoft Office Suite
- Ability to learn other software as needed
- Accurately type 45 wpm
- Ability to act with integrity, kindness, and exhibit empathy
- Excellent organizational skills
- Detail-oriented
- Self-starter
- Critical thinking skills
- Ability to set priorities
- Ability to function as part of a team
- Ability to function independently
- Commitment to working in a team environment
- Commitment to maintaining confidentiality
- Excellent verbal and written communication skills
- Ability to communicate effectively with various audiences
- Excellent interpersonal skills
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Ability to maintain regular and consistent attendance as scheduled by department leadership
- Ability to work in a team environment
- Ability to maintain confidentiality as needed
- Ability to communicate effectively with various audiences
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Ability to maintain confidentiality and respect patient privacy according to HIPAA compliance guidelines
- Ability to work efficiently and calmly under conditions of stress
- Ability to work under high patient volume or additional workload
- Ability to work in collaboration with assigned area leadership and staff
- Ability to maintain daily operations and completion of tasks
- Ability to work cooperatively with appropriate departments
- Ability to monitor access issues with provider schedules
- Ability to adhere to department policies and procedures
- Ability to demonstrate flexibility and adaptability to frequently changing standard operating procedures
- Ability to maintain strong quality metrics as assessed by standard department quality assurance programs
- Ability to consistently exhibit professional, effective, and articulate communication verbally and in written form
- Ability to accurately schedule services per department protocol
- Ability to coordinate resources to ensure patients receive an appropriate level of care
- Ability to maintain regular and consistent attendance as scheduled by department leadership
- Ability to work in a team environment
- Ability to maintain confidentiality as needed
- Ability to communicate effectively with various audiences
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Ability to maintain confidentiality and respect patient privacy according to HIPAA compliance guidelines
- Ability to work efficiently and calmly under conditions of stress
- Ability to work under high patient volume or additional workload
- Ability to work in collaboration with assigned area leadership and staff
- Ability to maintain daily operations and completion of tasks
- Ability to work cooperatively with appropriate departments
- Ability to monitor access issues with provider schedules
- Ability to adhere to department policies and procedures
- Ability to demonstrate flexibility and adaptability to frequently changing standard operating procedures
- Ability to maintain strong quality metrics as assessed by standard department quality assurance programs
- Ability to consistently exhibit professional, effective, and articulate communication verbally and in written form
- Ability to accurately schedule services per department protocol
- Ability to coordinate resources to ensure patients receive an appropriate level of care
- Ability to maintain regular and consistent attendance as scheduled by department leadership
- Ability to work in a team environment
- Ability to maintain confidentiality as needed
- Ability to communicate effectively with various audiences
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Ability to maintain confidentiality and respect patient privacy according to HIPAA compliance guidelines
- Ability to work efficiently and calmly under conditions of stress
- Ability to work under high patient volume or additional workload
- Ability to work in collaboration with assigned area leadership and staff
- Ability to maintain daily operations and completion of tasks
- Ability to work cooperatively with appropriate departments
- Ability to monitor access issues with provider schedules
- Ability to adhere to department policies and procedures
- Ability to demonstrate flexibility and adaptability to frequently changing standard operating procedures
- Ability to maintain strong quality metrics as assessed by standard department quality assurance programs
- Ability to consistently exhibit professional, effective, and articulate communication verbally and in written form
- Ability to accurately schedule services per department protocol
- Ability to coordinate resources to ensure patients receive an appropriate level of care
- Ability to maintain regular and consistent attendance as scheduled by department leadership
- Ability to work in a team environment
- Ability to maintain confidentiality as needed
- Ability to communicate effectively with various audiences
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Ability to maintain confidentiality and respect patient privacy according to HIPAA compliance guidelines
- Ability to work efficiently and calmly under conditions of stress
- Ability to work under high patient volume or additional workload
- Ability to work in collaboration with assigned area leadership and staff
- Ability to maintain daily operations and completion of tasks
- Ability to work cooperatively with appropriate departments
- Ability to monitor access issues with provider schedules
- Ability to adhere to department policies and procedures
- Ability to demonstrate flexibility and adaptability to frequently changing standard operating procedures
- Ability to maintain strong quality metrics as assessed by standard department quality assurance programs
- Ability to consistently exhibit professional, effective, and articulate communication verbally and in written form
- Ability to accurately schedule services per department protocol
- Ability to coordinate resources to ensure patients receive an appropriate level of care
- Ability to maintain regular and consistent attendance as scheduled by department leadership
- Ability to work in a team environment
- Ability to maintain confidentiality as needed
- Ability to communicate effectively with various audiences
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Ability to maintain confidentiality and respect patient privacy according to HIPAA compliance guidelines
- Ability to work efficiently and calmly under conditions of stress
- Ability to work under high patient volume or additional workload
- Ability to work in collaboration with assigned area leadership and staff
- Ability to maintain daily operations and completion of tasks
- Ability to work cooperatively with appropriate departments
- Ability to monitor access issues with provider schedules
- Ability to adhere to department policies and procedures
- Ability to demonstrate flexibility and adaptability to frequently changing standard operating procedures
- Ability to maintain strong quality metrics as assessed by standard department quality assurance programs
- Ability to consistently exhibit professional, effective, and articulate communication verbally and in written form
- Ability to accurately schedule services per department protocol
- Ability to coordinate resources to ensure patients receive an appropriate level of care
- Ability to maintain regular and consistent attendance as scheduled by department leadership
- Ability to work in a team environment
- Ability to maintain confidentiality as needed
- Ability to communicate effectively with various audiences
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Ability to maintain confidentiality and respect patient privacy according to HIPAA compliance guidelines
- Ability to work efficiently and calmly under conditions of stress
- Ability to work under high patient volume or additional workload
- Ability to work in collaboration with assigned area leadership and staff
- Ability to maintain daily operations and completion of tasks
- Ability to work cooperatively with appropriate departments
- Ability to monitor access issues with provider schedules
- Ability to adhere to department policies and procedures
- Ability to demonstrate flexibility and adaptability to frequently changing standard operating procedures
- Ability to maintain strong quality metrics as assessed by standard department quality assurance programs
- Ability to consistently exhibit professional, effective, and articulate communication verbally and in written form
- Ability to accurately schedule services per department protocol
- Ability to coordinate resources to ensure patients receive an appropriate level of care
- Ability to maintain regular and consistent attendance as scheduled by department leadership
- Ability to work in a team environment
- Ability to maintain confidentiality as needed
- Ability to communicate effectively with various audiences
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Ability to maintain confidentiality and respect patient privacy according to HIPAA compliance guidelines
- Ability to work efficiently and calmly under conditions of stress
- Ability to work under high patient volume or additional workload
- Ability to work in collaboration with assigned area leadership and staff
- Ability to maintain daily operations and completion of tasks
- Ability to work cooperatively with appropriate departments
- Ability to monitor access issues with provider schedules
- Ability to adhere to department policies and procedures
- Ability to demonstrate flexibility and adaptability to frequently changing standard operating procedures
- Ability to maintain strong quality metrics as assessed by standard department quality assurance programs
- Ability to consistently exhibit professional, effective, and articulate communication verbally and in written form
- Ability to accurately schedule services per department protocol
- Ability to coordinate resources to ensure patients receive an appropriate level of care
- Ability to maintain regular and consistent attendance as scheduled by department leadership
- Ability to work in a team environment
- Ability to maintain confidentiality as needed
- Ability to communicate effectively with various audiences
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Ability to maintain confidentiality and respect patient privacy according to HIPAA compliance guidelines
- Ability to work efficiently and calmly under conditions of stress
- Ability to work under high patient volume or additional workload
- Ability to work in collaboration with assigned area leadership and staff
- Ability to maintain daily operations and completion of tasks
- Ability to work cooperatively with appropriate departments
- Ability to monitor access issues with provider schedules
- Ability to adhere to department policies and procedures
- Ability to demonstrate flexibility and adaptability to frequently changing standard operating procedures
- Ability to maintain strong quality metrics as assessed by standard department quality assurance programs
- Ability to consistently exhibit professional, effective, and articulate communication verbally and in written form
- Ability to accurately schedule services per department protocol
- Ability to coordinate resources to ensure patients receive an appropriate level of care
- Ability to maintain regular and consistent attendance as scheduled by department leadership
- Ability to work in a team environment
- Ability to maintain confidentiality as needed
- Ability to communicate effectively with various audiences
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Ability to maintain confidentiality and respect patient privacy according to HIPAA compliance guidelines
- Ability to work efficiently and calmly under conditions of stress
- Ability to work under high patient volume or additional workload
- Ability to work in collaboration with assigned area leadership and staff
- Ability to maintain daily operations and completion of tasks
- Ability to work cooperatively with appropriate departments
- Ability to monitor access issues with provider schedules
- Ability to adhere to department policies and procedures
- Ability to demonstrate flexibility and adaptability to frequently changing standard operating procedures
- Ability to maintain strong quality metrics as assessed by standard department quality assurance programs
- Ability to consistently exhibit professional, effective, and articulate communication verbally and in written form
- Ability to accurately schedule services per department protocol
- Ability to coordinate resources to ensure patients receive an appropriate level of care
- Ability to maintain regular and consistent attendance as scheduled by department leadership
- Ability to work in a team environment
- Ability to maintain confidentiality as needed
- Ability to communicate effectively with various audiences
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Ability to maintain confidentiality and respect patient privacy according to HIPAA compliance guidelines
- Ability to work efficiently and calmly under conditions of stress
- Ability to work under high patient volume or additional workload
- Ability to work in collaboration with assigned area leadership and staff
- Ability to maintain daily operations and completion of tasks
- Ability to work cooperatively with appropriate departments
- Ability to monitor access issues with provider schedules
- Ability to adhere to department policies and procedures
- Ability to demonstrate flexibility and adaptability to frequently changing standard operating procedures
- Ability to maintain strong quality metrics as assessed by standard department quality assurance programs
- Ability to consistently exhibit professional, effective, and articulate communication verbally and in written form
- Ability to accurately schedule services per department protocol
- Ability to coordinate resources to ensure patients receive an appropriate level of care
- Ability to maintain regular and consistent attendance as scheduled by department leadership
- Ability to work in a team environment
- Ability to maintain confidentiality as needed
- Ability to communicate effectively with various audiences
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Ability to maintain confidentiality and respect patient privacy according to HIPAA compliance guidelines
- Ability to work efficiently and calmly under conditions of stress
- Ability to work under high patient volume or additional workload
- Ability to work in collaboration with assigned area leadership and staff
- Ability to maintain daily operations and completion of tasks
- Ability to work cooperatively with appropriate departments
- Ability to monitor access issues with provider schedules
- Ability to adhere to department policies and procedures
- Ability to demonstrate flexibility and adaptability to frequently changing standard operating procedures
- Ability to maintain strong quality metrics as assessed by standard department quality assurance programs
- Ability to consistently exhibit professional, effective, and articulate communication verbally and in written form
- Ability to accurately schedule services per department protocol
- Ability to coordinate resources to ensure patients receive an appropriate level of care
- Ability to maintain regular and consistent attendance as scheduled by department leadership
- Ability to work in a team environment
- Ability to maintain confidentiality as needed
- Ability to communicate effectively with various audiences
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Ability to maintain confidentiality and respect patient privacy according to HIPAA compliance guidelines
- Ability to work efficiently and calmly under conditions of stress
- Ability to work under high patient volume or additional workload
- Ability to work in collaboration with assigned area leadership and staff
- Ability to maintain daily operations and completion of tasks
- Ability to work cooperatively with appropriate departments
- Ability to monitor access issues with provider schedules
- Ability to adhere to department policies and procedures
- Ability to demonstrate flexibility and adaptability to frequently changing standard operating procedures
- Ability to maintain strong quality metrics as assessed by standard department quality assurance programs
- Ability to consistently exhibit professional, effective, and articulate communication verbally and in written form
- Ability to accurately schedule services per department protocol
- Ability to coordinate resources to ensure patients receive an appropriate level of care
- Ability to maintain regular and consistent attendance as scheduled by department leadership
- Ability to work in a team environment
- Ability to maintain confidentiality as needed
- Ability to communicate effectively with various audiences
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Ability to maintain confidentiality and respect patient privacy according to HIPAA compliance guidelines
- Ability to work efficiently and calmly under conditions of stress
- Ability to work under high patient volume or additional workload
- Ability to work in collaboration with assigned area leadership and staff
- Ability to maintain daily operations and completion of tasks
- Ability to work cooperatively with appropriate departments
- Ability to monitor access issues with provider schedules
- Ability to adhere to department policies and procedures
- Ability to demonstrate flexibility and adaptability to frequently changing standard operating procedures
- Ability to maintain strong quality metrics as assessed by standard department quality assurance programs
- Ability to consistently exhibit professional, effective, and articulate communication verbally and in written form
- Ability to accurately schedule services per department protocol
- Ability to coordinate resources to ensure patients receive an appropriate level of care
- Ability to maintain regular and consistent attendance as scheduled by department leadership
- Ability to work in a team environment
- Ability to maintain confidentiality as needed
- Ability to communicate effectively with various audiences
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Ability to maintain confidentiality and respect patient privacy according to HIPAA compliance guidelines
- Ability to work efficiently and calmly under conditions of stress
- Ability to work under high patient volume or additional workload
- Ability to work in collaboration with assigned area leadership and staff
- Ability to maintain daily operations and completion of tasks
- Ability to work cooperatively with appropriate departments
- Ability to monitor access issues with provider schedules
- Ability to adhere to department policies and procedures
- Ability to demonstrate flexibility and adaptability to frequently changing standard operating procedures
- Ability to maintain strong quality metrics as assessed by standard department quality assurance programs
- Ability to consistently exhibit professional, effective, and articulate communication verbally and in written form
- Ability to accurately schedule services per department protocol
- Ability to coordinate resources to ensure patients receive an appropriate level of care
- Ability to maintain regular and consistent attendance as scheduled by department leadership
- Ability to work in a team environment
- Ability to maintain confidentiality as needed
- Ability to communicate effectively with various audiences
- Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Ability to maintain confidentiality and respect patient privacy according to HIPAA compliance guidelines
- Ability to work efficiently and calmly under conditions of stress
- Ability to work under high patient volume or additional workload
- Ability to work in collaboration with assigned area leadership and staff
- Ability to maintain daily operations and completion of tasks
- Ability to work cooperatively with appropriate departments
- Ability to monitor access issues with provider schedules
- Ability to adhere to department policies and procedures
- Ability to demonstrate flexibility and adaptability to frequently changing standard operating procedures
- Ability to maintain strong quality metrics as assessed by standard department quality assurance programs
- Ability to consistently exhibit professional, effective, and articulate communication verbally and in written form
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