Patient Care Manager
On-siteIndianapolis, Indiana, United States
Job Summary
Oversee and direct patient care services while managing visit scheduling for reassigned, missed, or declined appointments based on clinical judgment. Triage incoming phone referrals and medical concerns in a timely, compassionate manner. Lead or facilitate Interdisciplinary Group (IDG) meetings to present patient updates, review charts, coordinate care plans, and document minutes. Serve as a mentor, trainer, and clinical support to associates, ensuring all care delivery meets federal, state, and local regulatory standards. Support performance improvement initiatives and operational efficiencies within your location. This role requires a current RN license with at least three years of direct patient care experience, including two years in hospice or home-based care. Advance Hospice Care is a national leader in hospice, palliative, and home health services with nearly 600 locations across 38 states.
Required Qualifications
- Current RN license in the state of employment
- Graduate of an accredited nursing program
- Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting
- Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)
- Knowledge and compassion for terminally ill patients and their families
- Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds
- Strong interpersonal, organizational, and leadership skills
- Competency in clinical documentation and technology systems
Desired Qualifications
- Bachelor of Science in Nursing (BSN)
- Previous leadership, team management, or supervisory experience in hospice or home health
- Familiarity with EMR systems and telehealth platforms
- Certification in Hospice and Palliative Nursing (CHPN)
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