Patient Care Manager
On-siteLongview, Texas, United States
Job Summary
Oversee and direct patient care services to ensure high-quality, compliant hospice delivery. Manage visit scheduling, including reassigned, missed, or declined visits, and triage incoming phone referrals and medical concerns. Lead Interdisciplinary Group meetings to present patient updates, review charts, coordinate care plans, and document minutes. Serve as a mentor and clinical support to associates, ensuring all care meets federal, state, and local regulatory standards. Support performance improvement initiatives and operational efficiencies within the location. This role reports to the Executive Director or Administrator at Hospice Plus, part of Gentiva, a national leader in hospice and palliative care.
Required Qualifications
- Current RN license in the state of employment
- Graduate of an accredited nursing program
- Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting
- Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)
- Knowledge and compassion for terminally ill patients and their families
- Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds
- Strong interpersonal, organizational, and leadership skills
- Competency in clinical documentation and technology systems
- Must be able to lift 50 lbs
Desired Qualifications
- Bachelor of Science in Nursing (BSN)
- Previous leadership, team management, or supervisory experience in hospice or home health
- Familiarity with EMR systems and telehealth platforms
- Certification in Hospice and Palliative Nursing (CHPN)
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