Patient Care Manager
$93,610–$117,015 year
On-siteOak Brook, Illinois, United States
Job Summary
Oversee and direct patient care services to ensure high-quality, compliant hospice delivery. Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits based on clinical judgment. Triage incoming phone referrals and medical concerns in a timely, compassionate manner. Lead Interdisciplinary Group meetings to present patient updates, review charts, coordinate care plans, and document minutes. Serve as a mentor and trainer to associates, supporting development, performance, and compliance. Ensure all care meets federal, state, and local regulatory standards while supporting performance improvement initiatives. Full-time role with salary range $93,610 - $117,015.
Required Qualifications
- Current RN license in the state of employment
- Graduate of an accredited nursing program
- Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting
- Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)
- Knowledge and compassion for terminally ill patients and their families
- Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds
- Strong interpersonal, organizational, and leadership skills
- Competency in clinical documentation and technology systems
- Must be able to effectively lead and coach others
- Strong attention to detail
- Must be available for weekend shifts
Desired Qualifications
- Bachelor of Science in Nursing (BSN)
- Previous leadership, team management, or supervisory experience in hospice or home health
- Familiarity with EMR systems and telehealth platforms
- Certification in Hospice and Palliative Nursing (CHPN)
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