Patient Care Coordinator
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Greet patients professionally, verify insurance information in NextGen, and manage task lists from the Call Center and physicians. Answer telephone inquiries, coordinate appointments and services outside Wills, and complete pre-certification for testing and procedures. Assist with check-in and check-out processes, educate patients on insurance challenges, and obtain necessary referrals and authorizations. Support physicians to ensure all patient needs are met while maintaining confidentiality and working effectively with peers and management. Requires strong patient service and communication skills with 3-5 years of medical practice experience preferred.
Required Qualifications
- HS diploma or equivalent
- Strong patient service skills
- Strong communication and writing skills
- Strong computer skills
- 3-5 years' medical practice experience
- Effective communication skills with patients and staff
- Proper telephone techniques and etiquette
- Ability to act as an escort to any patient or family member needing directions
- Sensitivity to differences of culture
- Positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive
- Comfort interacting with patients, management, and physicians on a regular basis
- Strong interest in understanding the operational flow
- Critical thinking skills to service the patients' needs each day
Desired Qualifications
- Bachelor's degree
- Medical practice experience
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