Patient Care Coordinator

Patient Care Coordinator role at Upstream Rehabilitation in Matthews, NC, focusing on front-office duties such as greeting patients, scheduling referrals, verifying insurance, collecting payments, maintaining an organized workspace, and supporting clinic operations. Responsibilities include converting referrals to evaluations, managing schedules, ensuring excellent customer service, creating a welcoming clinic atmosphere, making welcome calls, and monitoring arrival rates. Role requires multitasking across computer programs, training participation with Territory Field Trainers, and adherence to compliance training. Minimum requirement is a High School Diploma or equivalent with strong communication and organizational skills; position is full-time, typically Monday–Friday, with potential for evenings/weekends. The clinic emphasizes teamwork, efficient document routing, deposit management, inventory monitoring, and supporting the Clinic Director to drive clinic growth. The employer is Upstream Rehabilitation, an Equal Opportunity Employer.