Patient Care Coordinator / Sterilization Technician - Wexford Square Dental Office

Welcome and assist patients upon arrival, creating a warm and positive first impression. Optimize the daily appointment schedule to ensure full utilization with minimal gaps. Effectively manage the recall system and maintain accurate, up-to-date patient records. Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations. Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts. Proactively manage potential cancellations and address objections to encourage patients to keep their appointments. Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner. Clean, package, sterilize, and store dental instruments in compliance with IPAC standards and provincial regulations. Operate and monitor sterilization equipment, completing required testing and documentation. Maintain accurate records to support compliance and audit readiness. Ensure a clean, safe, and organized reprocessing area following health and safety protocols. Identify and report equipment or sterilization issues promptly. Collaborate with the clinical team to support efficient patient flow.