Patient Care Coordinator
$43,680–$52,000 year
On-siteNorwalk, Connecticut, United States
Job Summary
Welcome patients to the dental office, maintain accurate patient records, and answer all incoming calls while redirecting or keeping messages. Check, sort, and forward emails; keep updates records and files; and ensure the front desk remains tidy with necessary materials. Travel to the sister location, Zerella Endodontics, as needed to support administrative duties. Work 4-5 days a week for 32-40 hours per week. Assist patients safely in and out of chairs and treatment areas while adhering to OSHA and infection control standards. Help facilitate other office responsibilities as needed to provide an exceptional experience to all patients and visitors.
Required Qualifications
- 3+ years of proven experience as front desk representative, agent or relevant position
- Familiarity with office machines (e.g. fax, printer etc.)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- A high school diploma
- Must be able to sit and stand for extended periods of time
- Must be able to operate standard office equipment
- Must be able to assist patients safely in and out of chairs or treatment areas
- Must be able to maintain clinical positioning for extended periods
- Must be able to work around medical equipment and instruments
- Must be able to adhere to OSHA and infection control standards
- Must be able to perform repetitive hand and wrist movements
- Must be able to respond quickly in emergency situations
- Must be able to travel to our sister location, Zerella Endodontics, as needed
- Able to work 4-5 days a week / 32-40 hours per week
- Must be able to deal with complaints and give accurate information
Desired Qualifications
- Must be able to bridge the gap between customer obsession and clerical management
- Must be able to make a positive and lasting first impression
- Desires to help your patients
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