Patient Care Coordinator
$37,440–$39,520 year
On-siteMenomonie, Wisconsin, United States
Job Summary
Greet patients, communicate with them to provide a supportive experience, and manage daily clinic flow by scheduling appointments. Answer incoming phone calls from patients and physician offices, then collect insurance co-pays and private payments. Enter and maintain accurate patient information in systems while verifying insurance eligibility, benefits, and prior authorization requirements. Assist with patient flow by preparing treatment areas, coordinating room availability, and collaborating with therapists to ensure excellent care. Represent Optimum Therapies in the community through occasional outreach events, health fairs, and marketing initiatives. This full-time role includes approximately 32 hours per week Monday through Friday, with clinic hours ranging from 7:00 a.m. to 6:00 p.m.
Required Qualifications
- A friendly, patient-focused mindset
- Excellent communication skills
- Comfortable using computers and multiple software systems
- Ability to multitask, stay organized, and adapt in a fast-paced environment
- Team player who is willing to jump in and help where needed
- Honest, dependable, and trustworthy
Desired Qualifications
- Previous experience in a healthcare, administrative, customer service, or reception role
- Familiarity with health insurance verification and prior authorization processes
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