Patient Care Coordinator

Manage inbound phone leads, online contacts, and consultation requests while conducting visits for in-person and online consultations to identify treatment objectives. Greet patients professionally, maintain organized records of interactions, and serve as the primary consultant and scheduler to ensure same-day conversions. Execute the selling cycle by educating prospects, guiding expectations, and collecting deposits and payments for surgical appointments. Conduct routine follow-up calls, make outbound reminders, and compile data for monthly reports to analyze trends and recommend improvements. Respond to inquiries after hours and on weekends to maintain high customer service standards.