Patient Care Coordinator
On-site · Erie, Pennsylvania, United States
Job Summary
Patient Care Coordinator at Green Prosthetics Erie clinics handles front-desk and phone-based patient intake, verification of insurance and demographics, scheduling, billing responsibilities including co-pays and pre-authorizations, and coordination of referrals while delivering high-level customer service. Responsibilities include registering patients, processing payments, reconciling issues before visits, answering routine billing/insurance questions, coordinating instructional/education activities for patients, and maintaining accuracy of medical records. Requires strong communication, knowledge of insurance authorization/billing requirements, privacy practices, and familiarity with medical terminology and patient intake processes.
Required Qualifications
- One year of customer service work experience is required
- two years preferred
- Healthcare or Call Center experience preferred
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