Patient Care Coordinator II
$37,398–$66,810 year
On-siteSammamish, Washington, United States
EXPIREDSammamish, Washington, United StatesOn-siteFull Time$37,398–$66,810 yearLarge
Full TimeLarge
Job Summary
Schedule appointments and procedures, verify patient information, and document in the Electronic Health Record (EPIC). Greet customers, answer incoming calls, and direct calls while collecting co-pays and past due balances. Assist patients with signing in, completing registration, and check-in/check-out processes. Prepare documentation and records with accuracy, maintain a work queue for pending actions, and adhere to Lean processes and payment policies. Meet performance measures established by the Practice Management Department and follow OSHA/WISHA and HIPAA guidelines.
Required Qualifications
- High School Diploma/GED (or higher)
- 1+ years of experience computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
- 1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and balances due, and maintaining medical records or the medical field
- Ability to be able to answer multiple phone calls
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills and attention to detail
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
- UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Desired Qualifications
- Experience taking inbound and outbound calls
- Knowledge of OBGYN terminology, women's health and fertility issues
- Knowledge of Epic or EMR software
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