Patient Care Coordinator Full Time
$38,480–$48,110 year
On-siteHyannis, Massachusetts, United States
Job Summary
Conduct tele-optometry exams using state-of-the-art optical and telemedicine equipment, including retinal imaging, auto refraction, and keratometry. Assist patients with eyeglass adjustments and repairs while gathering medical history and entering data into systems in compliance with HIPAA. Facilitate live video conferencing between patients, technicians, and doctors to communicate recommendations and match eyewear solutions to visual needs. Enthusiastically greet patients, identify vision needs through open-ended questions, and promote exam availability to drive referrals. Maintain optical area cleanliness and displays while adhering to all club policies and procedures.
Required Qualifications
- High school diploma, college degree, and/or big box wholesale, retail, optical and/or medical experience
- Experience delivering outstanding customer service in a retail, restaurant, optical, or medical environment
- Strong verbal communication skills and engaging personality to communicate with a diverse patient base
- Interested in the growth of telemedicine and in healthcare technology
- Motivated to help patients and exceed their expectations to drive referrals
- Be passionate about delivering outstanding patient care
- Strong interpersonal skills, organizational skills, and an attention to detail required
- Open shift availability required for full time positions
- At least 18 years of age
- Regular, predictable, full attendance is an essential function of this job
- Knowledge of optical products and business practices preferred, but not required
Desired Qualifications
- Knowledge of optical products and business practices preferred, but not required
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