Patient Care Coordinator Front Office
$37,440–$45,760 year
On-siteSkokie, Illinois, United States
Job Summary
Welcome patients, register them, and verify demographic and insurance information for ENT, Sleep, Imaging, and other specialty appointments. Collect copayments, outstanding balances, and required documentation while ensuring all forms are accurately entered into the electronic medical record. Check patients in and out, confirm provider schedules, and coordinate rescheduling when providers are unavailable. Monitor task queues, sort incoming faxes, and respond to patient inquiries via telephone, email, and SMS. Assist with group administrative tasks and participate in cross-training for Call Center or Sleep Dispensing functions as operational needs require.
Required Qualifications
- High school diploma or equivalent
- Ability to work within an EMR database and navigate through a Windows environment
- Bilingual in English and Spanish (speaking, writing, and comprehension)
- Minimum typing speed of 30 words per minute with 90% or greater accuracy
- Must be able to travel to any Chicago ENT/Chicago Sleep Center or affiliated location
- Must be able to pass a background check
- Must be able to pass a drug screening
Desired Qualifications
- 1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist
- Experience working in a Sleep or ENT Specialist Office
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