Patient Care Coordinator – Front Desk & Sales Coordination

Front Desk Associate at Beltone New England in Groton, CT, blending front-desk coordination with sales support. Responsibilities include serving as the welcoming first point of contact for patients (in person and by phone), managing a moderate-to-high volume of inbound/outbound calls to schedule and follow up on appointments, coordinating the sales pipeline by following up on inquiries and reactivating past patients, handling check-in/check-out, insurance verification, payments, and recordkeeping, partnering with hearing care providers to deliver a high-quality patient experience, light cleaning, filing, and inventory management. Benefits include 401(k) with company match after a year, comprehensive health/dental/vision insurance, FSA, life and disability insurance, paid holidays, paid time off, EAP, and a monthly bonus tied to office goals. Requires strong communication, customer-focus, multi-tasking, and proficiency with scheduling software; prior experience in customer service, sales, hospitality, call-center, or medical front-office is preferred with full training provided. Location: Groton, CT (in-person, full-time, five 8-hour shifts, no weekends or late nights).