Patient Care Coordinator Float (Pay Differential)
$47,400–$71,100 year
On-siteSeattle, Washington, United States
Job Summary
Manage patient appointments, coordinate with clinicians, and schedule follow-ups across our three Seattle clinics. Serve as the first point of contact for patients, answering phones, emails, and managing inquiries while ensuring accurate patient records and compliance with HIPAA regulations. Provide coverage for sick and vacation time, assist with check-in and check-out duties, and support the Call Center with phone assistance and document management. Advocate for patient needs, educate patients on services, and work closely with billing to verify insurance and resolve claims issues. Maintain accurate patient files and assist in collecting feedback to improve clinic operations.
Required Qualifications
- High school diploma or equivalent
- Ability to reliably travel between our clinics in Seattle to cover shifts as needed
- One year of experience in a healthcare or patient service role or equivalent experience
- Basic understanding of medical terminology and insurance verification
- Proficiency in Microsoft Office Suite and Electronic Medical Records (EMR) systems
- Strong customer service skills
- Familiarity with HIPAA regulations and medical insurance processes
- Working knowledge of medical terminology and healthcare operations; HIPAA regulations and privacy requirements; insurance and billing procedures
- Proficient in managing patient schedules and multitasking across platforms
- Excellent critical thinking, flexibility, problem solving and communication skills (verbal and written)
- Associate degree or certification in healthcare administration, medical billing, or related field
- Three years of experience in a healthcare setting, specifically in a coordinator or administrative role
- Experience using advanced EMR systems, scheduling software, and patient communication platforms
- Ability to sit for long periods while working at a computer
- Occasional lifting of office supplies and medical documents (up to 20 pounds)
- Ability to move around the clinic to assist patients and medical staff as needed
- Manual dexterity for data entry and use of office equipment
- Proof of or complete a written attestation of a religious or medical exemption for influenza and Hepatitis B vaccines
Desired Qualifications
- Associate degree or certification in healthcare administration, medical billing, or related field. (Preferred)
- Three years of experience in a healthcare setting, specifically in a coordinator or administrative role. (Preferred)
- Experience using advanced EMR systems, scheduling software, and patient communication platforms. (Preferred)
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