Patient Care Coordinator

Welcome patients and maintain high-level customer service while managing inbound and outbound phone calls, averaging 50-75 daily. Schedule and confirm all patient appointments, process PPI intakes, and collect and verify medical insurance information. Handle payment processing, order office supplies, and manage hearing aid supplies inventory. Uphold HIPAA standards and maintain office cleanliness. This role supports clinic revenue goals and ensures a positive patient experience at HearingLife's retail clinics across the country.