Patient Care Coordinator
On-siteBig Rapids, Michigan, United States
Job Summary
Cover two clinics in Reed City and Big Rapids, MI, by acting as the face of retail clinics and ensuring a positive patient experience. Drive revenue generation through outbound and follow-up calls to potential and existing patients while greeting visitors to obtain referrals and understand current promotions. Manage administrative and operational functions including data entry, appointment scheduling, office supply inventory, petty cash, bank deposits, and hearing aid inventory. Collect insurance documentation from patients and ensure compliance with HIPAA laws. Maintain accurate accounts and coordinate patient interactions to support clinic goals. Requires a strong sales mindset, customer service skills, and proficiency in MS Office.
Required Qualifications
- High School Diploma or equivalent
- Minimum of 1 year of previous front office, preferably in a customer service or sales setting
- Superior multi-tasking and time management discipline
- Ability to work independently and collaboratively with staff and support services
- Skilled in handling sensitive matters and patients with tact, courtesy, and discretion
- Technically savvy with computer and systems including intermediate knowledge of MS Office Suite specifically word and excel
- Ability to work independently and collaboratively with staff and support services
Desired Qualifications
- Associate degree preferred but not required
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