Patient Care Coordinator
$45,760–$49,920 year
On-siteChatham, New Jersey, United States
Job Summary
Answer and manage incoming calls, greet patients at the front desk, and schedule or reschedule appointments while following confirmation timelines. Process payments, verify insurance cards, and log patient profiles into Stride to ensure financial accuracy and complete intake forms. Run daily financial reports, resolve billing discrepancies, and work the waitlist to keep PT schedules full. Collect paperwork, print weekly schedules, prepare workshop materials, restock supplies, and handle incoming mail. Communicate with the team via internal messaging tools and support the Owner and Operations Manager with general administrative tasks.
Required Qualifications
- 2+ years in a front desk, patient coordinator, or medical office admin role
- Comfortable managing a busy phone line
- Able to juggle check-ins, calls, scheduling, and payments at the same time without getting rattled
- Good at prioritizing on busy days and staying productive on slower ones
- Friendly, professional, and reliable with patients and coworkers
- Detail-focused with data entry and follow-up
- Tech-savvy and comfortable learning new systems
- Familiar with spreadsheets, EMRs, or scheduling software
- Comfortable working independently
- Able to take direction and follow established processes
Desired Qualifications
- Experienced in a front desk, patient coordinator, or medical office admin role (2+ years preferred)
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