Patient Care Coordinator
On-site · Tinley Park, Illinois, United States
Job Summary
Coordinate patient care across dental offices and with referring doctors; assist patients in all phases of care; act as primary contact for assigned referring doctors; discuss patient care and treatment questions; follow up with patients for missed, broken, or unscheduled treatment; collect payment deposits prior to surgery; assist with inbound calls when others are unavailable; schedule surgical appointments per practice goals; follow up on unscheduled treatment plans; respond to needs of RD’s and office staff; coordinate doctor meetings; maintain patient charts and verify insurance; review consultation charges and enter into the computer; back up to other co-workers (Reception, PCC, Scheduler, Finance, Manager).
Required Qualifications
- High school diploma or equivalent
- Proficient in Microsoft Office including Word, Excel, and Outlook
- Understanding of dental and medical insurance
- Excellent customer service skills
- Excellent written and verbal communication skills
- Professional voice inflection and direct eye contact
- Professional business attire, appearance, and phone etiquette
- Belief in practice treatment and fees
- Proficient in basic math and accounting skills
- Experience working in a dental or healthcare setting (preferred)
- Experienced in WIN/OMS (preferred)
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