Patient Care Coordinator
On-site · Laurel, Maryland, United States
Job Summary
Patient Care Coordinator coordinating care for dental patients, acting as primary contact for referring doctors, scheduling surgical appointments, collecting patient deposits, answering inbound calls, verifying insurance, maintaining patient charts, following up on missed appointments and unscheduled treatment, and supporting RD’s and office staff with patient questions and requests. The role requires bilingual English/Spanish communication, on-site work in Laurel, MD, and strong customer service, scheduling, and basic dental/medical insurance knowledge as part of daily duties.
Required Qualifications
- Must be bilingual (English and Spanish)
- High school diploma or equivalent required
- Proficient in Microsoft office applications including Word, Excel, and Outlook
- Understanding of dental and medical insurance
- Excellent customer service skills
- Excellent written and verbal communication skills
- Professional voice inflection and direct eye contact
- Professional business attire, appearance, and phone etiquette
- Belief in practice treatment and fees
- Proficient in basic math and accounting skills
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