Patient Care Coordinator at Family Health Center Concord
On-site · Concord, New Hampshire, United States
Job Summary
Patient Care Coordinator role at Concord Hospital CHMG supporting patient registration, referral coordination, phone management and other PCC duties. Primary access point for patients and families, ensuring timely, efficient, and compassionate service. Responsibilities include greeting patients, obtaining signatures, verifying insurance and demographics, making collection attempts with resource education, reconciling lists/reports, coordinating care between primary/specialty/ancillary services, onboarding new/existing patients, processing calls and inquiries, scheduling/confirming/rescheduling appointments, and supporting Patient Connect enrollment. Requires high school diploma or GED, strong customer service, knowledge of medical office operations, and comfort with EMR/billing/coding processes; independence and teamwork in project coordination; compliance with equal employment opportunity policies. Physical and work requirements described; Concord Hospital ISO 9001:2008 certified and committed to quality management and patient-centered care.
Required Qualifications
- High School degree or General Educational Development equivalency required; must pass annual registration competency exam
- Proven customer service experience
- Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards
- Familiarity with medical terminology preferred
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.