Patient Care Consultant
$41,600–$54,080 year
On-siteWake Forest, North Carolina, United States
Job Summary
Act as the primary treatment plan advisor for patients, guiding them through their smile transformation journey by combining empathy with consultative sales skills. Consult on recommended treatment plans and product offerings, explain options in clear terms, and overcome objections using education and financial clarity. Create customized payment plans tailored to each patient's needs and serve as the primary point of contact after the initial visit. Track and report on KPIs such as consult-to-acceptance rates and payment plan adoption while leveraging CRM tools to document interactions. Partner with the dental team and Regional Sales Manager to refine consult approaches, improve close rates, and ensure a seamless handoff to procedures.
Required Qualifications
- 2+ years of experience in consultative sales, patient care coordination, or customer service
- Proven track record of meeting or exceeding sales or conversion goals
- Excellent communication, interpersonal, and objection-handling skills
- Ability to simplify clinical recommendations into patient-friendly language
- Strong organizational and time-management skills
- Comfortable using CRM or patient management systems
- Patient-first mindset with empathy, professionalism, and active listening skills
- Resilient and adaptable in a fast-paced environment
- Collaborative team player who partners effectively with clinicians and leaders
- Results-oriented, motivated by both patient outcomes and performance goals
Desired Qualifications
- healthcare or retail sales
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