Patient Care Consultant
$43,680–$52,000 year
On-siteGastonia, North Carolina, United States
Job Summary
Act as the primary treatment plan advisor, guiding patients through their smile transformation by combining empathy with consultative sales skills. Consult on recommended treatment plans and product offerings, explain options in clear terms, and overcome objections using education and financial clarity. Create customized payment plans, answer ongoing questions, and apply sales techniques that connect patient needs with appropriate solutions. Track KPIs like consult-to-acceptance rates using CRM tools and partner with the dental team to ensure seamless handoffs to procedures. Collaborate with the Regional Sales Manager to refine approaches and stay current on product offerings and financing options.
Required Qualifications
- 2+ years of experience in consultative sales, patient care coordination, or customer service
- Proven track record of meeting or exceeding sales or conversion goals
- Excellent communication, interpersonal, and objection-handling skills
- Ability to simplify clinical recommendations into patient-friendly language
- Strong organizational and time-management skills
- Comfortable using CRM or patient management systems
- Patient-first mindset with empathy, professionalism, and active listening skills
- Resilient and adaptable in a fast-paced environment
- Collaborative team player who partners effectively with clinicians and leaders
- Results-oriented, motivated by both patient outcomes and performance goals
Desired Qualifications
- healthcare or retail sales
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