Patient Care Concierge I (Front Desk - Bilingual Spanish)
$31,200–$31,200 year
On-siteMiami, Florida, United States
Job Summary
Greet patients and visitors, manage front office operations, and serve as the primary point of contact for patient interactions. Schedule and confirm appointments, process check-ins and check-outs, and handle phone inquiries while verifying insurance information and collecting copays. Maintain patient records in the EMR system, manage end-of-day financial reconciliation, and ensure the lobby remains clean and stocked with supplies. Present customer service surveys at checkout and escalate service issues as needed. This role supports the Claremedica mission to enhance seniors' lives through exceptional administrative care and teamwork.
Required Qualifications
- High School Diploma, GED, or equivalent combination of education and/ or experience
- A minimum of 1 year of work experience in a medical clinic
- Prior customer service experience
- Ability to communicate with employees, patients, and other individuals in a professional and courteous manner
- Mindset focused on resolving problems for patients and achieving team goals
- Knowledge of medical products, terminology, services, standards, policies, and procedures
- Ability to act calmly in busy or stressful situations
- Demonstrated strong listening skills
- Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed
- Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel
- Must be able to type at least 40 WPM
- Proficient skills in basic phone and computer operation
- Ability to work effectively within role independently and with other team members
- Ability to organize and complete work in a timely manner
- Detail-oriented to ensure accuracy of reports and data
- Proficiency with the ability to problem solve, multitask, and carry out instructions
- Ability to read, write and effectively communicate in English
Desired Qualifications
- BLS preferred
- Exceptional oral and written communication skills
- time management skills
- organizational skills
- Bilingual is a plus
- HIPAA and AHCA experience preferred
- Healthcare experience preferred
- EMR system experience preferred
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