Patient Care Advocate (Part-time)
$62,400–$68,640 year
RemoteUnited States
Job Summary
Patient Care Advocate (Part-time) needed for Hey Jane to provide excellent customer service in a remote-capable role serving patients seeking medication abortion and reproductive health care. Responsibilities include answering patient questions related to treatment and next steps, troubleshooting shipping/logistics and scheduling concerns, tracking patients through their care journey and ensuring timely follow-up, documenting insurance eligibility information, and maintaining EMR documentation while upholding HIPAA/privacy standards. The role requires high accuracy, strong communication, empathy for patients facing sensitive health issues, and the ability to navigate regulatory requirements and care protocols. Weekend hours are required; compensation is $30-$33 per hour with weekend differential, in a remote, state-restricted environment (CA, CO, IL, MA, MD, NJ, NY, OR, WA).
Required Qualifications
- Healthcare background (MA, PCA, CNA, or similar clinical or patient-facing role) with 1+ years of abortion care
- Comfort working across both in-clinic and remote environments
- Strong communication, organization, and problem-solving skills
- Strong triage skills, with the ability to make sound decisions in real time
- Exceptional communication skills, with the ability to deliver clear, empathetic guidance to patients in moments of stress or uncertainty
- Skilled at using online tools and technology to deliver care and communicate with patients
- Comfort in supporting patients with sensitive health issues, such as abortion and birth control
- Ability to navigate protocols, regulatory requirements, and organizational policies related to patient care and documentation
- Experience providing trauma-informed care, demonstrated through the ability to slow down, adjust tone, and meet patients with steadiness and respect during moments of crisis
- Eager to engage in constant process improvement to help refine tools and operations for improved care delivery
- Strong ability to prioritize competing tasks, manage time thoughtfully, and communicate proactively with teammates about progress, changes, and follow-through
Desired Qualifications
- Healthcare background (MA, PCA, CNA or similar clinical or patient-facing role) with 1+ years of abortion care experience
- Strong communication, organization, and problem-solving skills
- Strong triage skills and ability to make real-time decisions
- Experience delivering trauma-informed care or supportive patient guidance
- Ability to navigate patient care protocols, regulatory requirements, and documentation standards (HIPAA)
- Remote or hybrid work experience (bonus)
- Spanish language proficiency (bonus)
- Experience in a startup or fast-growing organization (bonus)
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