Patient Care Advocate
On-site · Delaware, Ohio, United States
Job Summary
The Patient Care Advocate role involves handling all levels of communication (email, chat, calls) and generating appointments. Key responsibilities include gathering information, scheduling appointments, and responding to inquiries while effectively using multiple systems. Candidates must be friendly, persuasive, and capable of placing/receiving a high volume of calls daily. Required skills include proficiency in technology and Excel, along with strong communication and presentation abilities. Experience in customer service and sales is essential.
Required Qualifications
- HS Diploma or higher
- Call center, customer service/sales experience
- Proficiency with technology/software applications
- Must be proficient in Excel
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Track record of over-achieving quota
- Strong phone presence and experience making over 100 of calls per day
- Experience working with a CRM and multiple systems
- Ability to multi-task, prioritize, and manage time effectively
- Self-Sufficient and passionate about success
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