PATIENT ASSOCIATE

Register patients, collect co-pays and payments, and enter registration information into the EMR. Receive persons presenting to the clinic reception area, handle incoming telephone calls, and assist with patient flow. Schedule patients efficiently, follow up for missed or cancelled appointments, and verify patient insurance eligibility prior to visits. Obtain pre-authorization for non-participating insurance, perform light bookkeeping, and maintain an appropriate office environment. Ensure patient records are accurate, complete, and confidential while complying with agency policies and regulatory requirements. Participate in quality improvement activities, patient recruitment, and referrals to external agencies. Work flexible hours including evenings and weekends, utilizing proficiency in common office software and eClinicalWorks EMR.