Patient Appointment Scheduler I
$35,360–$52,000 year
On-siteSterling Heights, Michigan, United States
Job Summary
Answer incoming calls, emails, and inquiries to schedule new and established patient appointments by phone. Prioritize scheduling based on patient need while utilizing customer service principles to manage call flow and relay information to physicians, team members, and other staff. Ensure necessary updates, including cancellations and rescheduling, are input into the system and maintain accurate scheduling records to coordinate patient needs with physician availability. Be versed in all insurance plans to accurately attach patients' policies and adhere to call quality guidelines in a fast-paced medical office environment.
Required Qualifications
- Knowledge of medical practice protocols related to appointment scheduling
- Knowledge of medical terminology
- High School Diploma or Equivalent
- At least one year of appointment scheduling and/or customer service experience
- Preferably in a medical/healthcare environment/organization
- Word processing and computer experience
- Ability to communicate calmly and effectively with patients, physicians, and other staff
- Ability to problem solve and perform effective conflict resolution when disputes occur
- Ability to adhere to frequent schedule changes and appointment restrictions within the practice and relay that information to patients in a timely manner
- Ability to multi-task efficiently in a high volume environment
- Must adhere to call quality guidelines
- Ability to work in a fast-paced environment
- Ability to sit for extended periods of time
- Ability to respond professionally and calmly in all situations
- Ability to handle interruptions
- Punctual and flexible with schedule and duties as needs arise
- Ability to work closely with a cohesive team spirit with a positive attitude
Desired Qualifications
- Knowledge of health insurance plans and coverage
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