Patient Advocate Team Lead
On-siteLake Worth Beach, Florida, United States
Job Summary
Oversee daily retail operations of the licensed medical marijuana dispensary, managing patient advocate staff and ensuring strict compliance with state and local regulations. Provide direct patient service while coaching team members, administering routine inventory inspections, and maintaining accurate product traceability from reception to sale. Develop and maintain staff schedules, handle daily financial reporting and cash procedures, and oversee HIPAA education programs to protect patient privacy. Train employees on company standard operating procedures and best practices for dispensary personnel, review patient education materials, and communicate incidents to the Operations Director. Ensure the store remains clean, safe, and guest-ready while monitoring key performance indicators and the competitive landscape.
Required Qualifications
- Must be 21 Years of Age
- Must be able to pass a Level 2 Background Check (FBI)
- High school diploma/GED required
- 1-3 years
- Able to accommodate scheduling that may include varied shifts, weekends, and some holidays
- Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits
- Must be able to exchange accurate information about product offerings
- Must be able to remain in a stationary position when checking in patients or when operating the register
- Must be able to observe and assess patient entry via cameras and inspect patient IDs upon entry
- Constantly positions self throughout sales transaction by maintaining the computer/POS, collecting product and retail bags
- Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary
Desired Qualifications
- Excellent oral and written communication skills, interpersonal skills, and proficiency in Microsoft Office
- Close attention to detail
- Excellent time management skills
- High energy, customer focused, and proactive
- Strong customer service skills
- Ability to work efficiently with employees, customers, government agencies, and the public
- Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready
- Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation
- Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth
- Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything
- Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good
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