Patient Advocate Representative
On-siteBedford, New Hampshire, United States
Job Summary
Screen self-pay patients at hospital bedside for eligibility in governmental and non-governmental programs, including auto insurance, Workers' Compensation, and commercial sources. Conduct interviews with patients or family members, record complete documentation of activities, and perform financial clearance functions including collections. Complete Confidential Financial Statement forms, assist with benefit applications, and conduct field visits for skip tracing or document assistance. Notify case management, social services, and admissions staff of screening determinations via verbal and written communication. Requires bi-lingual Spanish preference and 2 years of Social Services or Hospital Admitting experience.
Required Qualifications
- Working familiarity with the rules and regulations pertaining to Federal, State and County programs
- P/C systems literate including Windows, and Microsoft Outlook, Excel and Word programs
- Ability to work independently
- Excellent oral and written communication skills, as well as the clear understanding of the English language
- Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms
- Ability to prioritize and manage multiple tasks with efficiency
- High School diploma or equivalent
- Minimum 2 years work experience with Social Services or Hospital Admitting or related area
- Ability to sit and work at a computer terminal for extended periods of time
- Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside
- Ability to travel if required
Desired Qualifications
- Bi-lingual preferred (Spanish)
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