Patient Advocacy Representative (inbound call center)
RemoteUnited States
EXPIREDUnited StatesRemoteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Answer incoming phone calls from patients, physician offices, and insurance companies while making outbound calls to obtain information or provide case updates. Review case history and insurance correspondence to communicate benefit investigation results, pre-qualify patients for financial assistance, and complete special projects assigned by management. Meet productivity and quality goals set by call center management and participate in team meetings to share observed trends and recurring issues. Maintain confidentiality and utilize Microsoft Word and Excel to handle daily tasks effectively.
Required Qualifications
- High School diploma or GED
- Possess superior customer service skills
- Ability to maintain confidentiality
- Ability to listen and work well with others
- Detail oriented
- Excellent written and verbal communication skills
- Able to establish priorities, work independently, and proceed with objectives without supervision
- Ability to learn quickly and navigate through different computer applications
- Proficient in using Microsoft Word and Excel
Desired Qualifications
- Previous call center experience preferred, but not necessary
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