PATIENT ACCT REP, Customer Service Self Pay/Bad Debt
$37,440–$47,549 year
On-siteOneida, New York, United States
Job Summary
Coordinate and monitor self-pay and bad debt accounts, facilitating accurate reporting and maintenance of outsourced accounts transferred to collection agents. Post manual cash deposits daily, reconcile payment batches against remittance advice, and research and code payment receipts accurately. Perform routine audits of assigned accounts to resolve discrepancies in balances, credit balances, and underpayments while documenting all actions in the Patient Accounting System. Reconcile recoveries of bad debt monthly, prepare Medicare Bad Debt schedules, and act as hospital liaison for outsourced account activity including rebills and adjustments. Handle telephone inquiries with courtesy, route calls appropriately, and provide general office support such as mail distribution.
Required Qualifications
- High School diploma or GED
- Two + years' experience directly related to health care claims processing
- Familiarity with healthcare medical terminology and coding
- Basic knowledge in the reimbursement guidelines for all major third party and governmental payers; Medicaid, Medicare, HMO's; Commercial, Worker's Compensation and Third Party Liability
- Good communication and interpersonal skills
- Basic knowledge of PC and Microsoft Office Suite use and application and use of internet
- Knowledge of patient accounting systems
- Understands and complies with HIPAA and Protected Health Information rules and regulations
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