Patient Accounts Representative

Manage patient accounts by accessing records, updating payment and insurance information, and processing payments and refunds. Identify coding mistakes, typing errors, and payment discrepancies to rectify them, then create suitable payment plans based on patient income. Communicate with insurance providers to verify coverage and answer patient questions regarding unsettled bills, reimbursements, and billing discrepancies. Contact patients regarding overdue balances, initiate collection processes with agencies or attorneys for delinquent accounts, and assist with financial assistance applications. Maintain competency through training and support compliance efforts while adhering to organizational policies. Requires one year of medical office experience, high school education, and proficiency in Microsoft Office applications.