Patient Account Representative (Part-Time Days)
$41,600–$41,600 year
On-siteNewcastle, Wyoming, United States
Job Summary
Greet and guide patients and families through the admission process, collecting and verifying essential information while ensuring paperwork accuracy. Enter and verify admitting/registration details, maintain required records with confidentiality, and coordinate with departments to support efficient patient flow. Escort patients or arrange escorts to appropriate departments, explain hospital regulations, and assist visitors with directions to foster a welcoming environment. Maintain a professional, organized workspace, participate in staff meetings and trainings, and report safety hazards while following precautions.
Required Qualifications
- High school diploma or equivalent
- Previous experience in patient registration, admitting, scheduling, billing, customer service, or a medical office
- Knowledge of insurance processes, referrals, and prior authorizations
- Strong attention to detail
- Excellent communication and customer-service skills
- Ability to handle sensitive situations with professionalism, empathy, and discretion
- Commitment to compliance, confidentiality (HIPAA), safety, and infection-control standards
- Ability to work independently with normal supervision
- Physical ability to lift 50 pounds maximum weight
- Physical ability to reach, bend, stoop, and handle objects
- Physical ability to talk and/or hear
- Physical ability to see
Desired Qualifications
- Healthcare, business, or related coursework
- Previous experience in patient registration, admitting, scheduling, billing, customer service, or a medical office
- Knowledge of insurance processes, referrals, and prior authorizations (or willingness to learn quickly)
- Comfortable using computers and multiple systems
- Ability to learn registration/EMR and phone systems
- Organized and dependable
- Team-oriented with the ability to coordinate effectively across departments
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