Patient Account Customer Service Representative
$37,440–$37,440 year
On-siteTampa, Florida, United States
Tampa, Florida, United StatesOn-siteFull Time$37,440–$37,440 yearMedium
Full TimeMedium
Job Summary
Contact customers with overdue accounts to collect amounts or negotiate installment payment plans. Resolve billing complaints, verify insurance coverages, and establish full or monthly payment arrangements while maintaining HIPAA confidentiality. Record accurate notes, update account statuses in the FACS computer system, and complete dispute forms as required. Meet or exceed daily, weekly, and monthly performance goals. This role supports SHERLOQ Solutions' mission of facilitating credit information sharing for hospitals and healthcare systems nationwide.
Required Qualifications
- High school graduate or equivalent
- Proficient with Microsoft Office Suite or related software
Desired Qualifications
- One (1) year customer service or collections experience
- Excellent verbal and written communication skills
- Excellent interpersonal and negotiation skills
- Excellent patients and stress management
- Problem solving and critical thinking skills
- Self-motivated and strong customer services skills
- Ability to adapt to the needs of the organization and employees
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