Patient Access Team Lead - Williston
On-siteWatford City, North Dakota, United States
Job Summary
Manage patient access operations and staff by coordinating recruitment, scheduling, and daily huddle updates. Prioritize patient flow to service areas while assisting with policy development for registration, financial counseling, and PBX systems. Ensure accurate pre-registration, authorization, and collection of copays and deductibles. Support claims management and accounts receivable collections to meet facility financial goals. Monitor daily metrics including front desk timing, billing errors, and payment collection success rates. Maintain HIPAA compliance and document accuracy within the EHR. Collaborate with community providers and attend clinic events as needed.
Required Qualifications
- High School Diploma / GED
- Three years of progressive experience in the healthcare industry with emphasis in registration, financial counseling and or compliance
- Experience in providing an elevated level of customer service
- Must be able to pass a background check and drug screening
- Must possess a strong understanding of insurance verification, pre-registration and registration processes
- Excellent interpersonal and communication skills
- Requires analytical ability and strong knowledge of system analysis and data gathering techniques
- Ability to work independently towards specific goals and objectives and provide recommendations for improvement
- Strong organizational and multi-tasking skills to apply toward high-priority assignments to meet established deadlines
- Proficient computing skills, specifically healthcare related billing platforms, and MS Office Products
- High-level of accuracy and attention to detail, flexibility, and ability to attend to competing priorities in an effective and timely way and prioritize effectively in team environment
- Excellent organization and time management skills along with excellent oral and written communication skills
- Strong collaborator
- Ability to learn quickly, build and maintain long term relationships and work with minimal supervision
- Proficient computing skills
- High-level of accuracy and attention to detail, flexibility, and ability to attend to competing priorities in an effective and timely way and prioritize effectively in team environment
- May work beyond normal working hours and on weekends holidays when necessary
- Ability to lift, move, push or pull a minimum of 15 pounds
- Must be able to pass a background check and drug screening
Desired Qualifications
- Bachelor's Degree Preferred
- EPIC experience preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.