Patient Access Supervisor (Chesapeake Specialty Care)

Oversee and manage front desk and call center operations across multiple practice sites, ensuring accurate patient registration, efficient scheduling workflows, and compliance with regulatory requirements. Direct leadership of Patient Service Representatives by supervising staff performance, conducting evaluations, managing hiring and onboarding, and creating schedules to maintain appropriate coverage. Monitor call metrics including response times and abandonment rates while enforcing adherence to call handling protocols and scripting standards. This fully onsite leadership role is primarily based at the Owings Mills location with potential travel to other sites. Requires three years of healthcare operations experience and one year of supervisory experience.