Patient Access Specialist - Therapy Department Call Center
On-siteVero, Corse, Republic of France
Job Summary
Answer incoming therapy calls, determine call nature, and route messages to appropriate team members. Schedule, confirm, cancel, and reschedule physical and occupational therapy evaluations based on therapist availability and department guidelines. Manage the Therapy NextGen EHR inbox by reviewing orders, contacting patients to schedule services, and tracking outstanding referrals to reduce care delays. Document all communications and updates in NextGen while maintaining strict HIPAA compliance. Provide front desk coverage as needed, assisting with check-in/out, verifying insurance, collecting payments, and supporting patient flow.
Required Qualifications
- High school diploma or equivalent
- Must be able to view and enter data into a computer for extended periods
- Must be able to occasionally lift up to 20 pounds
- Must have dependable transportation
- Must pass a background check and drug screen
Desired Qualifications
- One year of medical office, patient access, scheduling, or call center experience
- Physical therapy, occupational therapy, rehabilitation, or orthopaedic office experience
- Knowledge of medical terminology and referral processes
- Experience using an Electronic Health Record; NextGen experience preferred
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